KYC

1. Appointment Management
1.1 Scheduling Appointments
Ensure all customers schedule appointments through the official platform
Verify that the appointment details match the customer who appears in person
Check that the appointment is scheduled during your branch’s operational hours
Confirm the customer has received the appointment confirmation
1.2 Pre-Appointment Verification
Review customer’s preliminary information and documents already uploaded to the platform
Check if face tracking verification has been completed by the customer
Prepare necessary verification equipment (camera, document scanner, etc.) in case new documents need to be captured
Ensure your verification area is private, well-lit, and has proper internet connectivity
2. In-Person KYC Process
2.1 Customer Identification
IMPORTANT: KYC verification must only be performed when the customer is physically present at your branch. Under no circumstances should verification be completed remotely.

Greet the customer and confirm their identity by asking for their name and appointment details
Verify that the person present matches the information provided during appointment booking
Explain the verification process and obtain their consent to proceed
2.2 Document Verification
Request to see all original identification documents from the customer
Compare the original documents with the images previously uploaded to the platform:Check if uploaded images are clear and not blurry
Verify the documents shown in uploaded images match the original documents
Ensure all document details are legible in the uploaded images

Check original documents for validity and expiration dates:Ensure none of the documents are expired
Verify that all security features of the documents are intact
Check for signs of tampering or alteration

Document types to verify:Government-issued photo ID (passport, driver’s license, national ID)
Proof of address (utility bill, bank statement dated within 3 months)
Additional documents as required by local regulations

2.3 Re-Capturing Documents (If Needed)
If previously uploaded documents are blurry, incomplete, or do not match the originals, help the customer re-capture:Ensure all four corners of documents are visible
Verify text is clear and legible
Capture both sides of ID cards/licenses
Ensure proper lighting with no glare or shadows

If needed, help the customer take a new selfie holding their ID document
Upload new images to the platform immediately
Tag each document with the appropriate document type
2.4 Biometric Verification
Verify that the customer physically present matches:The selfie previously uploaded to the platform
The photo on their ID document
The face captured during face tracking verification

If facial matching verification fails or face tracking results are inconclusive, help the customer repeat the face tracking process:Guide them through the face tracking steps (blinking, turning head slightly)
Ensure the system registers natural movement and responses
Verify successful completion of the face tracking requirements

3. Verification Approval Process
3.1 Partner Verification Checklist
VERIFICATION CHECKLIST: All items below must be confirmed before approving any verification.
The customer appeared in person
All original documents are valid and not expired
Uploaded document images match the original documents
Document images are clear and legible (re-captured if necessary)
The person present matches the selfie uploaded to the platform
The person present matches the photo in their ID document
Face tracking verification was completed successfully
All required documents have been collected according to requirements
The customer has signed any necessary consent forms
3.2 Approval and Rejection Guidelines
Approve only if all checklist items are confirmed and there are no discrepancies
Reject if:Any documents are expired or appear tampered with
Document images remain unclear even after attempts to re-capture
The customer’s face doesn’t match their ID document or uploaded selfie
Face tracking verification cannot be successfully completed
Required documents are missing
There are inconsistencies in the provided information

Always provide clear reasons when rejecting a verification
If documents or selfies need improvement, assist the customer with re-uploading before making a final decision
4. Post-Verification Process
4.1 Data Security and Privacy
All customer data must be handled according to privacy regulations
Never store copies of customer documents locally
Ensure all physical notes are securely disposed of

Log out of the verification system once complete
4.2 Record Keeping
Maintain verification logs as required by regulations
Record the date, time, and outcome of each verification
Document any unusual circumstances or exceptions
Note any documents that needed to be re-captured and why
4.3 Proof of In-Person Verification
MANDATORY REQUIREMENT: Partners must maintain verifiable proof that customers physically visited the branch for in-person verification.
For each verification, collect and maintain:Timestamped photo of the customer at your branch (with consent)
Customer signature on verification form with date and time
Branch CCTV footage timestamp reference (where available)
Partner staff member who conducted the verification

All proof of visit must be securely stored in the platform and be retrievable on demand
Regulatory authorities may request this proof at any time
Records must be maintained for a minimum of 7 years or as required by local regulations
Regulatory Compliance
Partners are responsible for ensuring compliance with all applicable local regulations regarding KYC verification. This includes but is not limited to data protection laws, anti-money laundering regulations, and customer verification requirements.
Failure to follow these guidelines may result in regulatory penalties and termination of partnership agreements.
Contact Support
For any questions or technical issues regarding the KYC process, please contact our partner support team at:
support@sidraclubs.com